Our Team

Tom Cs Burrall Son Insurance Portrait Color

Tom Burrall


Tom joined his father in the agency in 1984 and has been an insurance geek since. When Tom is not living and breathing insurance, he is promoting downtown Geneva as a Board member of the Geneva Business Improvement District. Tom is a member of the Board of the Seneca Lake Pure Waters Association and Finger Lakes Health as well as active with Geneva’s Historic Districts and Structures Commission. Tom and his wife, Beverly are active in the Presbyterian Church in Geneva and parents to Trevor, Hannah and Audra.

Trevor Cs Burrall Son Insurance Portrait

Trevor Burrall

Customer Service Representative

Trevor is a recent graduate from the University of Vermont and is the sixth generation Burrall servicing the public’s insurance needs. Trevor is often the cheerful voice answering the phone and opening the door for you in the agency. Trevor is a voraciousreader in a huge breadth of topics and enjoys his violin, dance and figure skating.

Shannon Burnett Cs Burrall Son Insurance Portrait

Shannon Burnett

Personal and Business Specialist

Shannon joined the agency in 2008. Shannon specializes and works closely with Tom in the commercial lines department. Shannon enjoys forming personal connections and ensuring her clients understand the insurance products they need to cover them correctly. Shannon and husband Walt are the proud parents of two sons, Aaron and Andrew. Shannon is active at her church where she teaches the 1st – 3rd grade Sunday school.

Hannah Smith Cs Burrall Son Insurance Portrait

Hannah Osmen

Personal and Business Specialist

Hannah is a Clifton Springs native who enjoys photography, hiking, site seeing and is a Finger Lakes enthusiast.  Hannah plays a key role in servicing the business insurance needs for our clients, who are considered family members, and is well-versed in the personal needs for your auto, boat and property.